Q&A界面

Q&A界面
I. Product Information
What materials are your jewelry made of? Do you offer silver, pearls, or gemstones?
Our jewelry features high-quality materials including 925 sterling silver, natural freshwater pearls, malachite, lapis lazuli, agate, and other natural gemstones. All materials undergo strict screening, making them suitable for daily wear by professional women—combining elegance with durability.
How should I care for my jewelry?
Avoid contact with perfume, sweat, and cosmetics. Sterling silver pieces can be polished regularly with a silver cloth. Pearls should be protected from pulling or friction; wipe gently with a soft cloth after wear. Gemstones should be kept away from impacts and stored separately to extend their lifespan.
Who is your jewelry designed for? What is the style like?
We specialize in jewelry for professional women, blending "minimalist elegance" with "workplace sophistication." Our collection includes versatile daily pieces (e.g., pearl necklaces, silver rings) and unique designs to elevate outfits (e.g., malachite earrings, lapis lazuli bracelets), perfect for various work scenarios.
Do you have jewelry suitable for gifting?
Absolutely! Our pearl necklaces and silver sets (bracelet + earrings) are popular choices. All come in exquisite gift boxes, ideal for gifting to colleagues, friends, or treating yourself to celebrate career milestones.
II. Orders & Purchases
How do I place an order? What payment methods are accepted?
Add items to your cart and proceed to checkout. We accept major international payment methods including credit cards (Visa, Mastercard) and PayPal, ensuring a secure and convenient process.
Can I modify or cancel my order after confirmation?
Orders can be modified or canceled within 24 hours of placement (if not yet shipped). For orders beyond 24 hours or already shipped, modifications are unavailable, but you may return items after delivery (see "Return Policy").
Do you ship worldwide? What are the shipping timelines?
Yes, we offer global shipping. Orders are dispatched within 72 hours via Yanwen Logistics, with delivery typically taking 7-16 days (varies by country/region; remote areas may take slightly longer).
How is international shipping calculated? Is there free shipping?
Shipping fees are automatically calculated based on the destination. Orders over 100 EUR (or equivalent currency) qualify for free global shipping. For orders under 100 EUR, shipping costs range from €8-€20—check the checkout page for details.
III. After-Sales Service
Can I return or exchange items if I’m not satisfied? What’s the process?
Items can be returned or exchanged within 30 days of delivery, provided they are unworn and in original packaging. Contact customer service to request a return address (you’ll cover return shipping for international returns). We’ll process your refund or exchange once the item is received.
What if my jewelry has quality issues?
For damage caused by material or craftsmanship defects, we offer free repairs or replacements within 180 days of purchase. Beyond this period, paid repair services are available—contact customer service for an assessment.
How can I contact customer service? What’s the response time?
Reach us via the "Contact Us" form on our website, brand email (rui.tang.soulglimmer.crystal@gmail.com), or official social media. We guarantee a response within 24 hours, including outside business hours.
Do you offer discounts for custom orders or bulk purchases?
We do not currently offer personal customization, but bulk purchases (10+ items) for businesses or groups qualify for exclusive discounts (better than regular promotions). Contact customer service to discuss details—we also provide custom packaging for bulk orders.
IV. Wearing & Styling
Is your jewelry suitable for different workplace scenarios, like daily commutes or business meetings?
Our designs balance "everyday wearability" and "polish": pearl earrings and thin silver chains work for daily commutes, while malachite rings and lapis lazuli necklaces add sophistication to business meetings—perfect for all professional settings.
Can I layer jewelry of different materials? Any styling tips?
Absolutely! Layering is encouraged—try a "pearl bracelet + thin silver chain" for texture, or "malachite ring + lapis lazuli earrings" for color coordination. Check our "Styling Inspiration" section or contact customer service for personalized advice.